Onyx Condominium Management
Onyx Condominium Management is a reputable management company that operates property management in Southern Ontario. Their business involves the management of condominium projects, condominium consultation, developer advisorship, and lending services that provide smooth operations and community bonds to both the owners and the residents of the properties.
Onyx collaborated with us to update their online services and interact better with the residents, merchants, and management. They desired an elegant, handy, and productive Site, which depicts their professionalism and makes them more engaged in their services.
Business Challenges
The digital platform of Onyx could not provide the same efficiency on the internet, even with a professional reputation. Their team needed a more organized and user-friendly system that would be more beneficial to the residents, vendors, and clients.
- Fragmented Resident Requests: Maintenance and support requests were sent manually through emails or phone calls, and it took a long time to respond to requests and track the status of the task. It led to the frustration of residents and reduced management capacity to deliver timely updates and efficient services.
- Poor Vendor Integration: The registration of the vendors was not structured and transparent, and hence, service providers could not readily access and work together. Onyx required an efficient online platform to improve communication, trust, and continued dealings with the vendors.
- Ineffective Document Accessibility: Status certificates and corporate forms were not readily available to the residents and other stakeholders. The fact that there was no central access also contributed to the administration workload and caused unnecessary delays in the running of the property management.
- Cumbersome Service Process: There were several touchpoints and manual verification in the service process. In the absence of automation and the ability to see progress, employees had to spend more time on task tracking, and residents had to wait longer to receive resolutions and confirmation.
- Community Disconnection: Even though Onyx treasured the importance of trust and transparency, its virtual platform did not reflect the human aspect of its brand. The content and storytelling in the community were very limited and did not reflect their values and resident-first philosophy.
Solutions
We created an accessible, user-focused online platform that made the management operations easy and improved the interaction and communication of Onyx’s reliability. All solutions were aimed at improving the usability, response time, and emotional engagement with residents and partners.
- Centralized Resident Portal: We developed a systematized online request system under which residents would place, follow up, and control issues via the online platform: this enhanced communication, faster responsiveness, and increased satisfaction with the services.
- Vendor Collaboration System: We developed a streamlined vendor interaction module that has easy-to-use registration and contact forms. This contributed to Onyx effectively managing partnerships, establishing transparency, and shortening the communication delays in the ongoing and future projects.
- Easy Document Access: Centralized navigation and categorized downloads were also used to enhance document accessibility. Status certificates, forms, and resources were easy to find and access, and made fewer inquiries and resulted in a better flow of operations.
- Simplified Service Flow: We also introduced guided forms and clear submission procedures that have made it easier to learn the types of services offered, complete the required information, and get immediate feedback, which minimizes confusion and boosts efficiency in responding.
- Strengthened Community Presence: We have also included special community and corporate pages emphasizing the values, certifications, and resident care programs of Onyx. This created an emotional bond that strengthened the trust and transparency between Onyx and its clients.
Let's build connected communities together.
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Applied Technologies
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